Shipping & Returns
Spa Elegance Shipping Policy
Most orders will ship within 24 hours. Most in-stock items are shipped via ground service and will arrive within 4-6 working days. A street address is required. Include your daytime phone number when ordering. All delivery charges will be applied to the first of multiple shipments. Claims and shortages must be reported within 48 hours of shipment. All packing materials must be saved.
Upgraded delivery services are available for an additional charge on any in-stock items. Call for details/options.
Shipments to Alaska, Hawaii and Puerto Rico are subject to an additional fee for air freight service.
Equipment, furniture and customized items will ship with a COMMERCIAL CARRIER and require freight to be billed at the time of shipping.
If for any reason you are not 100% satisfied, we will give you a full refund (shipping charges are non-refundable) within 30 days of purchase. Returns after 30 days are at the discretion of Spa Elegance. A 25% restocking fee will apply. You are responsible for the shipping charges on all returned items. No returns will be allowed on customized orders, videos, cd's and books. Equipment returns are only accepted when received in new condition in original shipping box. Used equipment is subject to a 25% restocking fee. All returns must be pre-approved by Spa Elegance. To obtain a return authorization number, contact the Spa Elegance customer service department at 1-877-200-7727.